FAQs

Frequently Asked Questions (FAQ)

What are your shipping times?
For U.S. orders, shipping typically takes 2–4 business days.

Do you deliver internationally?
Yes! Baby Store ships products worldwide every day. We have happy customers across the globe.

How do I place an order?
Just select your preferred product style, click “Add to Cart”, and follow the simple checkout steps. Once your order is placed, you will receive a confirmation email.

I placed an order but didn’t receive a confirmation email. What should I do?
Please check your Spam or Junk folder first. If you still cannot find the email, contact us through the Contact Us page on our website.

I ordered multiple items but only received one. Why?
In order to ship as quickly as possible, we may use different distribution centers. This means items in the same order may arrive in separate packages. Don’t worry—your remaining items are on the way!

Is my personal information secure?
Absolutely. Baby Store meets all PCI compliance standards and uses SSL encryption sitewide. You’ll see “https://” and a padlock icon in your browser address bar—this ensures your data is always encrypted and secure.

Will I have to pay customs fees?
Customs fees depend on the laws of your country. While we try to minimize these costs, Baby Store is not responsible for any customs duties or taxes incurred once items have shipped.

Will I get my item before [holiday or event]?
If you are purchasing a gift for a holiday or special event, we recommend placing your order 2–4 weeks in advance to avoid shipping delays. We cannot guarantee delivery dates once items are in transit.

Can I cancel my order?
If you need to cancel or change your order, please email us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancellations.